At Kelai Wood, we understand the significance of wood floor samples in facilitating business collaboration. We are committed to providing high-quality samples that accurately reflect our products.
To ensure a smooth and error-free process, we follow a standardized operating procedure tailored to our customers’ requirements.
Here are the steps we take:
1. We carefully analyze your wood floor sample requirements to fully grasp your needs.
2. We produce specialized samples, paying close attention to detail and adhering to your specific requirements.
3. Once the wood floor sample is ready, we promptly notify you regarding shipping details and provide tracking information.
4. Your feedback on the sample is important to us. As soon as we receive it, we address any issues promptly and propose suitable solutions.
5. We iterate the sampling process if necessary, repeating steps 3 and 4 until we achieve a perfect solution for you.
Effective communication and collaboration are highly valued at Kelai Wood. Whenever differences arise, we prioritize problem identification and offer practical solutions to resolve any issues.
We are delighted to provide you with samples and welcome your request. However, it’s important to note that samples involve both time and cost. As part of fair cooperation principles and to ensure mutual protection and risk control, Kelai Wood believes in charging an appropriate fee for wood floor samples and development. The incurred cost can be offset in future orders or deducted directly.